FAQ
HELP CENTER
Frequently Asked Questions
Quick answers to common questions about orders and delivery.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.
How long does shipping take?
After processing and dispatch, shipping or transit generally takes 7–15 business days.
Do you offer free shipping?
Yes. Qualifying orders of $78 USD or more are eligible for free standard shipping.
Can I return my order?
Eligible returns may generally be requested within 30 days after delivery. Please contact Customer Service before returning an item.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and photos where applicable so our team can review the issue.
How will I receive my refund?
Approved refunds are generally returned to the original payment method.
How can I contact Smarpick?
Email us at service@smarpick.com.